Privacy Policy

Last Updated: October 2026

Rontaq (“Rontaq”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal and business information you provide when using our platform, website, applications, and services (collectively, the “Services”).

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using Rontaq, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Rontaq, we may collect the following information:

Account Information

When you create an account, we may collect:

Name
Business name
Email address
Phone number
Business address or location
Login credentials
Business type and related account information
Business Information

When you use Rontaq to manage your business, we may collect information such as:

Products and services
Product prices
Inventory and stock levels
Sales records
Purchase records
Customer records
Supplier information
Invoices and receipts
Business reports and transaction history
Payment Information

When payments are processed through Rontaq or an integrated payment provider, we may process information necessary to facilitate and record the transaction.

Where a third-party payment processor is used, payment information may be processed directly by that provider in accordance with its own privacy policy and terms.

Rontaq does not intentionally store sensitive card information such as full card numbers or card security codes unless specifically required and lawfully permitted for a particular service.

WhatsApp and Communications

If you choose to connect your WhatsApp account or use Rontaq's WhatsApp integration, we may process information necessary to provide the integration and facilitate communications with your customers.

This may include:

WhatsApp account or business information
Customer phone numbers
Messages or communication content where required to provide the service
Delivery or communication status
Information contained in messages, receipts, notifications or other communications you choose to send

You are responsible for ensuring that you have the appropriate permission or lawful basis to use and process your customers' information through Rontaq.

Technical Information

When you access Rontaq, we may automatically collect certain technical information, including:

IP address
Device type
Browser type
Operating system
Usage information
Log information
Date and time of access
Device identifiers and similar technical information

We use this information primarily to operate, secure and improve our Services.

2. How We Use Your Information

We may use the information we collect to:

Create and manage your Rontaq account
Provide and operate our Services
Process and record business transactions
Manage inventory and sales
Generate reports and analytics
Facilitate payments
Provide WhatsApp and other communication features
Send receipts, notifications and service-related messages
Provide customer support
Maintain and improve Rontaq
Detect, investigate and prevent fraud, abuse and security incidents
Comply with applicable laws and regulatory requirements
Communicate important changes to our Services
Develop and improve our products and features

We will not use your personal information for purposes that are incompatible with the purposes described in this Policy without appropriate notice or lawful basis.

3. Customer Information

Rontaq allows businesses to store information about their customers.

If you use Rontaq to collect or manage customer information, you remain responsible for ensuring that your collection and use of that information complies with applicable data-protection laws.

This includes providing customers with appropriate notices and obtaining consent where consent is required.

Rontaq processes such information primarily to provide the Services to the business using the platform.

4. How We Share Information

We do not sell your personal information.

We may share or disclose information where reasonably necessary to provide our Services, including with:

Service Providers

We may use trusted third-party providers for services such as:

Payment processing
Cloud hosting and storage
Communications and messaging
Analytics
Security
Customer support
Software infrastructure

These providers may only access information necessary to perform their services for us and are expected to handle such information in accordance with applicable requirements.

Legal and Regulatory Requirements

We may disclose information where required by law, regulation, court order, or a lawful request from an appropriate authority.

Business Transfers

If Rontaq is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

5. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service can guarantee absolute security.

You are also responsible for keeping your account credentials confidential and notifying us if you believe your account has been compromised.

6. Data Retention

We retain information for as long as reasonably necessary to:

Provide our Services
Maintain business and transaction records
Meet legal, regulatory and accounting obligations
Resolve disputes
Prevent fraud and abuse
Enforce our agreements

When information is no longer required, we may delete, anonymise or securely dispose of it in accordance with applicable requirements.

7. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally applicable
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request portability of certain information
Lodge a complaint regarding the handling of your personal information

Some requests may be subject to legal or contractual limitations.

To exercise your rights, contact us using the details provided below.

8. Cookies and Similar Technologies

Rontaq may use cookies and similar technologies to:

Keep you signed in
Remember preferences
Understand how our Services are used
Improve performance and functionality
Protect against fraud and abuse

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of Rontaq.

9. Children's Privacy

Rontaq is a business platform and is not intended for use by children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us.

10. Third-Party Services

Rontaq may integrate with or link to third-party services, including payment providers, communication platforms and other business tools.

These third parties operate under their own terms and privacy policies. We encourage you to review the privacy policies of any third-party services you connect to Rontaq.

11. International Data Transfers

Some of our service providers or technology infrastructure may be located outside Nigeria.

Where personal information is transferred outside Nigeria, we will take appropriate steps required by applicable data-protection laws to ensure that the information receives an appropriate level of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements or business practices.

When we make material changes, we may notify you through the Rontaq platform, website, email or another appropriate method.

The “Last Updated” date at the top of this Policy indicates when it was most recently revised.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or how Rontaq handles data, please contact us:

Rontaq

Email: [email protected]
Website: www.rontaq.com
Business Address: Maryland, Ikeja, Lagos

14. Data Protection

Rontaq is committed to handling personal information responsibly and in accordance with applicable data-protection laws, including applicable requirements under the Nigeria Data Protection Act 2023.

Where required, Rontaq will maintain appropriate policies, safeguards and procedures for the protection of personal information.

Rontaq — Run your business. Simply.