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Return & Refund Policy

We stand behind our platform. Here's everything you need to know about refunds.

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    Our Refund Promise

    If you're not satisfied within the first 14 days of a paid plan, contact us and we'll work to make it right, including a full refund if we can't resolve your issue. We believe in earning your trust, not locking you in.

    1. Eligibility for Refunds

    You may be eligible for a refund under the following conditions. We evaluate each request individually and aim to resolve all cases fairly.

    • You request a refund within 14 days of your initial subscription payment.
    • The Service was not delivered as described or is materially deficient.
    • A billing error occurred and you were charged incorrectly.
    • Your account was charged after a documented cancellation request.

    Renewal payments are generally non-refundable. However, if you contact us within 48 hours of an accidental renewal, we will review your request on a case-by-case basis and work with you to find a fair resolution.

    2. How to Request a Refund

    To request a refund, please follow these steps. Providing complete information will help us process your request faster.

    • 1
      Email us at [email protected] with the subject line "Refund Request".
    • 2
      Include your account email address and the reason for your request.
    • 3
      Attach any relevant screenshots or documentation.
    • 4
      We will review your request and respond within 3 business days.

    3. Processing Time

    Approved refunds are processed within 5-\30 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider, typically 3-\3 additional business days. We will send you an email confirmation once your refund has been initiated.

    If you have not received your refund after the expected timeframe, please contact our support team and we will investigate promptly.

    4. Non-Refundable Items

    The following are not eligible for refunds. These exclusions are standard practice for SaaS platforms and help us maintain fair pricing for all users.

    • Subscription fees after the 14-day eligibility window.
    • Fees for add-on services that have already been used.
    • Setup fees or one-time implementation charges.
    • Payments disputed through a chargeback without first contacting support.

    5. Contact Us

    Have questions about a refund or need assistance? Our support team is ready to help and will respond promptly.

    [email protected]
    We respond within 24 hours on business days.